We’re excited to announce a powerful new feature in GNet that enhances transparency and service quality in ground transportation partnerships. The new reservation rating system allows requesters to provide valuable feedback on their experience with provider partners after each completed reservation.
How It Works
Follow these simple steps to rate a completed reservation:
- Access GNet
- Login to connect.grdd.net
- Navigate to the sidebar menu
- Find Your Reservation
- Select “Reservations” from the sidebar navigation
- Go to the “Completed” or “Closed” rides section
- Provide Your Rating
- Click on the reservation you want to rate
- Choose thumbs up or thumbs down to reflect your experience
- Add optional comments about your experience
- Select whether to share your rating and feedback with the provider partner
The entire process takes just a few moments but provides valuable insights for the entire GNet community.
Building Trust Through Transparency
This new rating system serves multiple important purposes:
- Quality Indicators: When viewing partner profiles in GNet, members can now see aggregated ratings, providing valuable insights into service quality before making reservation decisions.
- Service Excellence: Provider partners receive direct feedback about their performance, helping them understand what they’re doing well and where they can improve.
- Informed Decisions: Members can make more confident choices when selecting partners based on verified past performance.
Continuous Improvement
The rating system creates a valuable feedback loop within our community. While positive ratings help highlight exceptional service providers, constructive feedback through “thumbs down” ratings presents opportunities for:
- Service improvements
- addressing specific concerns
- Maintaining high industry standards
- Strengthening partner relationships
Looking Forward
This new feature represents our ongoing commitment to providing tools that foster excellence in ground transportation services. We encourage all members to utilize this feature to help build a stronger, more transparent network of transportation professionals. Send your feedback to [email protected]